Privacy Policy

1. What Information We Collect

We collect information that you voluntarily provide to us when registering, expressing an interest in obtaining products, or otherwise contacting us.

• Personal Data: Name, email address, phone number, and delivery address.
• Payment Information: We do not store full credit card details. Payments are securely processed via third-party gateways (e.g., PayHere) who handle your payment data securely.
• Device & Usage Data: IP address, browser type, operating system, and interactions with our platform to improve user experience.

2. How We Use the Information

We use personal information collected via our website for a variety of business purposes described below:

• Order Processing: To fulfill and manage your orders, payments, returns, and exchanges.
• Communication: To send you order confirmations, shipping updates, and respond to customer service inquiries.
• Marketing (with consent): To send promotional emails, newsletters, and exclusive offers regarding our baking supplies.
• Analytics & Improvement: To analyze trends, track user behavior on the site, and improve our services and product offerings.

3. Third-Party Sharing

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

• Payment Gateways: We share necessary checkout data with processors like PayHere to facilitate transactions.
• Logistics Partners: We share your name, address, and phone number with courier services (e.g., PickMe Flash, local couriers) to deliver your orders.
• Analytics Tools: We may use tools like Google Analytics which utilize tracking technologies to monitor and analyze the use of our Site.

4. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology automatically, except for functional session management. You can configure your browser to reject cookies, but this may affect site functionality (like keeping items in your shopping cart).

5. User Rights (SL PDPA Compliance)

In accordance with the Personal Data Protection Act (SL PDPA) and best global practices, you have the right to:

• Access: Request copies of your personal data.
• Rectification: Request that we correct any information you believe is inaccurate.
• Withdraw Consent: Opt-out of marketing communications or withdraw consent for data processing at any time.
• Erasure / Right to be Forgotten: Request that we erase your personal data, under certain conditions.